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SS 545 : 2009
SINGAPORE STANDARD
Hotel Security
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SS 545 : 2009


SINGAPORE STANDARD
Hotel security
All rights reserved. Unless otherwise specified, no part of this Singapore Standard may be reproduced or utilised in any form or by any mean s, electronic or me chanical, including photocopying and microfilming, without permission in writing from SPRING Singapore at the address below: Standards SS 545 : 2009

This Singapore Standard was approved by the S pecial Technical Committee on Tourism and Exhibition Services on behalf of the Standards Council of Singapore on 10 July 2009. The Special Technical Committee on Tourism and Exhibition Services appointed by the Standards Council consists of the following members: Capacity
Co-Chairmen : Ms Margaret Heng
Secretary
National Association of Travel Agents Singapore Singapore Association of Convention and Exhibition Ms Dilys Yong Mee Hiong Convenor, Singapore ISO Working Group on The Working Group appointed by the Special Te chnical Committee on Tourism and Exhibition Services to assist in the preparation of this standard comprises the following experts who contribute in Convenor
Secretary
SS 545 : 2009
The organisations in which the members of the Working Group are involved are: National Crime Prevention Council SS 545 : 2009

SS 545 : 2009
Contents

CLAUSES

1
Installation and maintenance of security equipment Provision of materials and information outlining security procedures Employing and training of security personnel Establishing and reviewing plans and procedures relating to security issues,
ANNEXES

A
Classification and inventory of premises Material and information recording in the security department Employing and training of security personnel Security operating procedures and emergency and crisis response plan SS 545 : 2009


Foreword
Hotels often call themselves the ‘home away from home’. It is the responsibility of all hoteliers to ensure that there is no compromise with safety and security of the guests in the hotel. Due to recent terrorists attacks, safety and security are const antly high on the agenda of hoteliers and guests. This is not surprising as safety and security are key considerations when making decisions to travel. They are critical success factors for a tourist destination. As such, hoteliers and everyone involved in the tourism industry need to work together in rea ssuring guests and restoring the general public’s Although safety and security are commonly used in terchangeably, the two concepts differ in their focus. Safety involves protecting employees and guests within the hotel property from potential injury or death. Safety issues deal with effects of accidents, hazardous materials and fire. Security goes beyond protecting employees and guests and is c oncerned with preserving guests’ possessions and the property. Security issues include matters such as theft and violent crime. Safety can be treated as a form of security that focuses on the protection of guests from injuries. Singapore’s Fire Safety Act provides for the fire safety regulations and effect ive enforcement of fire safety standards. As such, information already available in the Fire Safety Act is not included in this Singapore Standard. However, hotels should demonstrate consistent compliance to current safety and security legislation (e.g. Fire Safety Act, SIRD legislation on security personnel, etc). The commitment of hotels in Singapore to ensure that they are safe and secure has been reflected over the years in many ways. The Singapore Standar d for Hotel Security is yet another example of this commitment. SPRING Singapore brought together the Singapore Hotel Association, Singapore Police Force, National Crime Prevention Council, Singapore Tourism Board and four hotels to form a Working Group under the purview of the Special Technical Committee for Tourism & Exhibition Services to review Technical Reference TR 21 whic h was first developed in 2005. As a result of the review, the Technical Reference was elevated to this Singapore Standard. Attention is drawn to the possibility that some of the elements of this Singapore Standard may be the subject of patent rights. SPRING Singapore shall not be held responsible for identifying any or all of 1. Singapore Standards are subject to periodic review to keep abreast of technological changes and new technical developments. The changes in Singapore Standards are documented through the issue of either amendments or revisions. 2. Compliance with a Singapore Standard does not exempt users from legal obligations. SS 545 : 2009

Singapore Standard for hotel security
This Singapore Standard specifies the key requirements for hotel security and includes the following Installation and maintenance of security equipment; Provision of materials and information outlining security operational procedures; Employing and training of security personnel; Establishing and reviewing plans and procedures re lating to security issues, emergencies and

4 Assessment and follow-up action

5 Installation and maintenance of security equipment

6 Provision of materials and information outlining security procedures

7 Employing and training of security personnel

8 Training of non-security personnel

9 Establishing and reviewing plans and procedures relating to security issues, emergencies and crisis response

Annex A - Classification and inventory of premises

Annex B - Material and information recording in the security department

Annex C - Employing and training of security personnel

Annex D - Training of non-security personnel

Annex E - Security operating procedures and emergency and crisis response plan

Source: http://www.singaporestandardseshop.sg/data/ECopyFileStore/130928095817SS%20545-2009%20-%20Preview.pdf